Course Summary
This course provides practitioners and analysts with an introduction to the skills and techniques required to model and understand existing processes. This course focuses on identifying different methods for gathering process information and deciding which approach best fits a situation. Participants learn which graphical models to use to document process information. Guidelines are provided for establishing modeling standards. The course is organized around a universally applicable case study that will be developed by attendees working in teams. The approach is hands-on and attendees will be able to immediately apply what they learn within their own organization.
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Learning Objectives...
- Understand techniques for gathering information about process
- Understand how model processes
- Understand how to determine which modeling technique to use
- Understand how to define projects process measures
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Intended Audience...
- Staff of organizations involved in mergers or acquisitions
- Business Process Management (BPM) Team Members
- Business Analyst
- Systems Analyst
- Consultant
- Process Analyst
- TQM and Six Sigma Project Team Members
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Course & Workshop Outline...
Gathering Process Information
- Process Facilitation Techniques
Modeling A Current Process
- Modeling standards
- Importance of modeling the "current" process
Workshop: Facilitating A Process Session
- The understanding and modeling steps
Workshop: Modeling a Process
- Modeling A Current Process
Workshop: Modeling a Process
- Pros & cons of several popular modeling techniques
Measuring A Process
- Finding the 'right' measures
- Balanced measurement techniques
Workshop: Measuring a Process
Summary
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